1. Introduction

Warrn Inc. ("Warrn," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered incident management platform and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information: Name, email address, phone number, job title, company name
Authentication Data: Passwords, security tokens, and multi-factor authentication codes
Profile Information: User preferences, timezone, notification settings
Billing Information: Payment details, billing addresses (processed by third-party providers)

2.2 Technical Data

We automatically collect technical information including:

System Monitoring Data: Incident alerts, system metrics, log files, performance data
Usage Data: Feature usage, session duration, click patterns, navigation paths
Device Information: IP addresses, browser type, operating system, device identifiers
Integration Data: Data from connected third-party tools and services

2.3 AI Training Data

Our AI systems analyze incident patterns and system behavior to improve automated responses. This analysis is performed on aggregated, anonymized data that cannot identify specific individuals or organizations.

3. How We Use Your Information

3.1 Service Provision

Provide, operate, and maintain the incident management platform
Process and respond to system incidents and alerts
Enable AI-powered triage and automated response workflows
Facilitate team collaboration and communication
Generate analytics and reporting capabilities

3.2 Service Improvement

Analyze usage patterns to improve platform performance
Train and improve AI models for better incident detection
Develop new features and functionality
Conduct security monitoring and threat detection

3.3 Communication

Send incident notifications and system alerts
Provide customer support and technical assistance
Send important service updates and security notices
Share product updates and educational content (with consent)

4. Data Security

We implement comprehensive security measures including:

Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Controls: Role-based access with principle of least privilege
Authentication: Multi-factor authentication and SSO integration
Network Security: Firewalls, intrusion detection, and DDoS protection
Monitoring: 24/7 security monitoring and incident response

5. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at: privacy@warrn.io